Return and Refund Policy

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Introduction

Exclusiveboutiqu ("we," "our," or "us") provides website development services to small businesses. This Return and Refund Policy outlines our policies regarding refunds, cancellations, and returns for our services. Please read this policy carefully before engaging our services.

Service Nature

Website development is a custom service that involves creating unique solutions tailored to each client's specific needs. Unlike physical products, our services are delivered digitally and involve significant time, expertise, and resources from our team.

Refund Eligibility

Refunds are considered on a case-by-case basis and are subject to the following conditions:

Before Work Commences

If you cancel your project before we begin any development work, you may be eligible for a full refund of any deposit paid, minus any administrative fees (if applicable). Refund requests must be submitted in writing within 7 days of payment.

During Development

If you cancel your project after work has commenced but before completion:

• You will be charged for all work completed up to the cancellation date
• Any remaining balance after deducting completed work costs will be refunded
• All completed work and materials remain the property of Exclusiveboutiqu unless otherwise agreed
• Refund requests must be submitted in writing and will be processed within 14 business days

After Project Completion

Once a project is completed and delivered, refunds are generally not available. However, we stand behind our work and will address any legitimate issues or defects:

• We provide a 30-day warranty period for bug fixes and technical issues
• We will fix any errors or defects that prevent the website from functioning as specified
• If we are unable to resolve critical issues within a reasonable timeframe, we may consider a partial refund

Non-Refundable Items

The following items are generally non-refundable:

• Work already completed and delivered
• Third-party services or licenses purchased on your behalf (domain names, hosting, SSL certificates, etc.)
• Custom development work that has been completed and approved
• Administrative fees or processing fees
• Services provided under maintenance or support agreements after the service period has begun

Cancellation Policy

You may cancel your project at any time by providing written notice to us. The cancellation will be effective upon our receipt of your written notice.

Client-Initiated Cancellation

If you choose to cancel:

• You must provide written notice via email or through our contact form
• Payment is due for all work completed up to the cancellation date
• Any unused portion of your payment may be refunded according to our refund policy
• All project materials and files will be delivered to you upon final payment

Company-Initiated Cancellation

We reserve the right to cancel a project in the following circumstances:

• Non-payment or repeated late payments
• Unreasonable demands or abusive behavior
• Request for work that violates laws or our terms of service
• Failure to provide necessary information or feedback for an extended period

In such cases, you will be charged only for work completed, and any remaining balance will be refunded.

Revision Policy

Each service package includes a specified number of revision rounds. Additional revisions beyond the included amount may incur additional charges. Revisions must be requested within the project timeline and must be reasonable in scope.

Dispute Resolution

If you are dissatisfied with our services, we encourage you to contact us first to discuss your concerns. We are committed to resolving issues fairly and amicably.

If we cannot resolve a dispute through direct communication:

• We will review your case thoroughly and provide a written response
• We may offer alternative solutions such as additional revisions, extended support, or partial refunds
• If you remain unsatisfied, you may pursue other legal remedies available under applicable law

Refund Processing

If your refund request is approved:

• Refunds will be processed within 14 business days of approval
• Refunds will be issued to the original payment method used
• Processing times may vary depending on your payment provider
• You will receive email confirmation once the refund has been processed

Chargebacks

If you initiate a chargeback with your payment provider without first contacting us to resolve the issue, we reserve the right to dispute the chargeback and may refuse to provide future services. We encourage direct communication to resolve any concerns.

Special Circumstances

We understand that special circumstances may arise. In cases of:

• Medical emergencies
• Natural disasters
• Business closure or bankruptcy
• Other unforeseen circumstances

We will work with you to find a fair solution, which may include project postponement, partial refunds, or other accommodations.

Maintenance and Support Services

For ongoing maintenance and support services:

• Monthly or annual subscriptions may be cancelled with 30 days written notice
• Refunds for unused portions of subscription periods are generally not available
• Services already provided during the subscription period are non-refundable

Changes to This Policy

We reserve the right to modify this Return and Refund Policy at any time. Changes will be posted on this page with an updated revision date. Continued use of our services after changes constitutes acceptance of the modified policy.

Governing Law

This Return and Refund Policy shall be governed by and construed in accordance with the laws of the State of New York, United States, without regard to its conflict of law provisions.

Contact Us

If you have questions about this Return and Refund Policy or wish to request a refund or cancellation, please contact us:

Exclusiveboutiqu
127 W 30th St 9th Floor #989
New York, NY 10001, United States
Email: help@exclusiveboutiqu.world
Phone: +1 212-651-1879

For refund or cancellation requests, please include:

• Your name and contact information
• Project or order number (if applicable)
• Reason for refund or cancellation request
• Date of payment or service agreement